ConnectWise RMM, formerly known as LabTech, is a remote monitoring and management (RMM) software that enables managed service providers (MSPs) to monitor and manage their clients’ IT infrastructure remotely. ConnectWise RMM offers a range of features, including remote desktop access, patch management, antivirus protection, and network monitoring.
ConnectWise RMM is priced on a per-device basis, with the price varying depending on the number of devices being managed. Pricing starts at $1 per month for the first 100 devices, and then decreases as the number of devices increases. For example, the price for 1,000 devices is $0.50 per month per device. ConnectWise RMM also offers a number of add-on modules, such as advanced reporting and mobile device management, which are priced separately.
ConnectWise RMM is a popular choice for MSPs because it is affordable, easy to use, and offers a wide range of features. It is also backed by a strong support team that is available 24/7.
ConnectWise RMM Pricing
ConnectWise RMM pricing is an important consideration for managed service providers (MSPs) when choosing an RMM solution. There are a number of factors to consider, including the number of devices being managed, the features required, and the level of support needed.
- Per-device pricing: ConnectWise RMM is priced on a per-device basis, with the price varying depending on the number of devices being managed.
- Add-on modules: ConnectWise RMM offers a number of add-on modules, such as advanced reporting and mobile device management, which are priced separately.
- Scalability: ConnectWise RMM can be scaled to meet the needs of MSPs of all sizes, from small businesses to large enterprises.
- Support: ConnectWise RMM offers 24/7 support to MSPs, ensuring that they can get the help they need when they need it.
- Features: ConnectWise RMM offers a wide range of features, including remote desktop access, patch management, antivirus protection, and network monitoring.
- Ease of use: ConnectWise RMM is easy to use, even for MSPs with limited technical expertise.
When choosing a ConnectWise RMM pricing plan, MSPs should consider the following factors:
- The number of devices being managed
- The features required
- The level of support needed
- The budget
By considering these factors, MSPs can choose a ConnectWise RMM pricing plan that meets their specific needs and budget.
Per-device pricing
Per-device pricing is a common pricing model for Remote Monitoring and Management (RMM) tools like ConnectWise RMM. Under this model, the customer is charged a monthly fee for each device that is being monitored and managed. This pricing model is simple and easy to understand, and it can be a good option for businesses with a small number of devices.
- Simplicity: Per-device pricing is simple to understand and implement. The customer is charged a flat monthly fee for each device, and there are no additional charges for features or usage.
- Cost-effective for small businesses: Per-device pricing can be a cost-effective option for businesses with a small number of devices. The monthly fee is typically low, and there are no additional charges for features or usage.
- Less flexibility: Per-device pricing can be less flexible than other pricing models. The customer is charged a flat monthly fee for each device, regardless of how much the device is actually used. This can be a disadvantage for businesses with a large number of devices, or for businesses that only need to monitor and manage devices occasionally.
- Potential for hidden costs: Per-device pricing can lead to hidden costs. For example, if a business adds a new device to its network, it will be charged an additional monthly fee. This can add up over time, and it can be a significant expense for businesses with a large number of devices.
Overall, per-device pricing can be a good option for businesses with a small number of devices. However, businesses with a large number of devices or businesses that only need to monitor and manage devices occasionally may want to consider other pricing models.
Add-on modules
ConnectWise RMM add-on modules are additional features that can be purchased to extend the capabilities of the base software. These modules are priced separately from the base software, and they can be purchased on a per-device basis or on a per-user basis. Some of the most popular ConnectWise RMM add-on modules include:
- Advanced reporting: This module provides MSPs with more detailed and customizable reporting capabilities. With this module, MSPs can create reports on a variety of metrics, including device health, patch compliance, and security events.
- Mobile device management: This module allows MSPs to manage mobile devices, such as smartphones and tablets. With this module, MSPs can track the location of mobile devices, lock and wipe devices, and install and update apps.
ConnectWise RMM add-on modules can be a valuable addition to the base software, and they can help MSPs to provide a more comprehensive range of services to their clients. However, it is important to note that these modules are priced separately, and they can add to the overall cost of ConnectWise RMM. MSPs should carefully consider their needs and budget before purchasing any add-on modules.
One of the main benefits of ConnectWise RMM add-on modules is that they can help MSPs to increase their revenue. By offering additional services to their clients, MSPs can increase their monthly recurring revenue (MRR). For example, an MSP could offer a mobile device management service to its clients, and charge a monthly fee for this service. This would allow the MSP to generate additional revenue from its existing clients.
In addition to increasing revenue, ConnectWise RMM add-on modules can also help MSPs to improve their customer satisfaction. By offering a wider range of services, MSPs can meet the needs of a broader range of clients. This can lead to increased customer satisfaction and loyalty.
Scalability
Scalability is a key consideration for MSPs when choosing an RMM solution. ConnectWise RMM is a highly scalable solution that can be used by MSPs of all sizes, from small businesses to large enterprises. This is important because it allows MSPs to grow their business without having to worry about whether their RMM solution can keep up.
- Number of devices: ConnectWise RMM can be used to manage any number of devices, from a few dozen to tens of thousands. This makes it a good choice for MSPs of all sizes.
- Number of users: ConnectWise RMM can be used by an unlimited number of users. This means that MSPs can add new users as their business grows without having to worry about paying additional fees.
- Features: ConnectWise RMM offers a wide range of features that can be scaled to meet the needs of MSPs of all sizes. For example, MSPs can start with a basic plan that includes remote monitoring and management, and then add on additional features as their business grows.
The scalability of ConnectWise RMM is one of its key strengths. It allows MSPs to grow their business without having to worry about whether their RMM solution can keep up. This makes it a good choice for MSPs of all sizes.
Support
The level of support offered by a vendor is an important consideration for MSPs when choosing an RMM solution. ConnectWise RMM offers 24/7 support to its customers, which means that MSPs can get the help they need, when they need it. This is especially important for MSPs that manage critical infrastructure for their clients. Even a small amount of downtime can be costly, so it is important to have a support team that is available to help resolve issues quickly and efficiently.
- Reduced downtime: 24/7 support can help MSPs to reduce downtime by providing them with access to support whenever they need it. This can help MSPs to resolve issues quickly and efficiently, minimizing the impact on their clients’ businesses.
- Increased customer satisfaction: By providing 24/7 support, MSPs can increase customer satisfaction. MSPs can show their clients that they are committed to providing them with the best possible service, and that they are there to help them whenever they need it.
- Competitive advantage: 24/7 support can give MSPs a competitive advantage over other MSPs that do not offer this level of support. MSPs that offer 24/7 support can differentiate themselves from the competition and attract new clients.
The cost of 24/7 support is an important consideration for MSPs. However, the benefits of 24/7 support can outweigh the costs. By reducing downtime, increasing customer satisfaction, and gaining a competitive advantage, MSPs can improve their bottom line.
Features
The features offered by ConnectWise RMM play a crucial role in determining its pricing. The more comprehensive the features, the higher the pricing tends to be. MSPs should carefully consider the specific features they require and align them with their budget and client needs to make an informed decision.
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Remote Desktop Access:
Remote desktop access allows technicians to remotely connect to and control client devices. This feature is essential for providing remote support, troubleshooting issues, and performing maintenance tasks. Pricing for remote desktop access is typically based on the number of devices being managed.
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Patch Management:
Patch management automates the process of identifying, downloading, and installing software updates and security patches. This feature helps keep client systems up-to-date and protected against vulnerabilities. Pricing for patch management is often included in the base pricing of ConnectWise RMM or may be offered as an add-on module.
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Antivirus Protection:
Antivirus protection safeguards client devices from malware, viruses, and other online threats. ConnectWise RMM integrates with various antivirus solutions, allowing MSPs to centrally manage and monitor antivirus protection across their client base. Pricing for antivirus protection is typically based on the number of devices being protected.
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Network Monitoring:
Network monitoring provides real-time visibility into the health and performance of client networks. This feature enables MSPs to proactively identify and resolve network issues, ensuring optimal network uptime. Pricing for network monitoring may vary depending on the complexity and scale of the network being monitored.
In summary, the features offered by ConnectWise RMM directly influence its pricing. MSPs should carefully evaluate the features they require, consider their budget constraints, and align their choices with client needs to determine the most suitable pricing plan.
Ease of use
The ease of use offered by ConnectWise RMM directly impacts the value it provides to MSPs and their clients. Its intuitive interface and user-friendly design contribute to its pricing model in several ways:
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Lower training costs:
The simplicity of ConnectWise RMM reduces the time and resources required for MSPs to train their technicians. This translates into lower training expenses, allowing MSPs to optimize their operational costs and pass on the savings to their clients.
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Increased technician productivity:
With a user-friendly interface, technicians can navigate and perform tasks within ConnectWise RMM efficiently. This increased productivity enables MSPs to manage more devices and clients with the same staff, potentially leading to higher revenue generation and improved profitability.
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Improved client satisfaction:
The ease of use extends to client interactions. MSPs can provide better support and service to their clients by quickly resolving issues and addressing requests through ConnectWise RMM’s user-friendly platform. Enhanced client satisfaction can lead to increased customer retention and positive word-of-mouth, contributing to the MSP’s reputation and growth.
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Competitive advantage:
In a competitive market, MSPs that adopt user-friendly RMM solutions like ConnectWise RMM gain an edge. They can differentiate themselves by offering efficient and effective remote monitoring and management services, attracting and retaining clients who value simplicity and ease of use.
Overall, the ease of use provided by ConnectWise RMM not only simplifies operations for MSPs but also contributes to their financial performance, client satisfaction, and competitive advantage. These factors collectively influence the value proposition and pricing of ConnectWise RMM, making it a compelling choice for MSPs seeking a user-friendly and cost-effective RMM solution.
Frequently Asked Questions about ConnectWise RMM Pricing
The following are some of the most frequently asked questions about ConnectWise RMM pricing. This section provides concise and informative answers to help you better understand the factors that influence the cost of ConnectWise RMM and make informed decisions about your RMM investment.
Question 1: What factors influence the cost of ConnectWise RMM?
The cost of ConnectWise RMM is primarily determined by the number of devices being managed, the features and add-ons selected, the level of support required, and the duration of the contract. Additional factors such as the size of your organization and the industry you operate in may also be considered.
Question 2: What is the pricing model for ConnectWise RMM?
ConnectWise RMM is priced on a per-device, per-month basis. This means that you will be charged a monthly fee for each device that you manage using the software. The price per device varies depending on the factors mentioned above.
Question 3: Are there any additional costs associated with ConnectWise RMM?
In addition to the monthly subscription fee, there may be additional costs for features and add-ons that are not included in the base package. For example, if you need advanced reporting or mobile device management capabilities, you will need to purchase the corresponding add-on modules.
Question 4: What is the minimum contract term for ConnectWise RMM?
The minimum contract term for ConnectWise RMM is one year. You can choose to pay for your subscription monthly or annually. There are typically discounts available for longer contract terms.
Question 5: Can I get a free trial of ConnectWise RMM before I commit to a paid subscription?
Yes, ConnectWise offers a free 30-day trial of RMM. This gives you the opportunity to test the software and make sure it meets your needs before you commit to a paid subscription.
Question 6: What kind of support is included with ConnectWise RMM?
ConnectWise RMM includes 24/7 technical support. You can access support via phone, email, or online chat. There is also a comprehensive knowledge base and user community forum available.
Summary: ConnectWise RMM pricing is based on a combination of factors, including the number of devices being managed, the features and add-ons selected, the level of support required, and the duration of the contract. By carefully considering these factors, you can choose the right pricing plan for your organization and get the most value from your investment in ConnectWise RMM.
Transition to the next article section: Now that you have a better understanding of ConnectWise RMM pricing, you can explore the software’s features and benefits in more detail to determine if it is the right solution for your business.
Tips for Optimizing ConnectWise RMM Pricing
To help you get the most value for your investment, here are a few tips to optimize your ConnectWise RMM pricing:
Negotiate your contract: When you’re ready to purchase ConnectWise RMM, be sure to negotiate your contract. You may be able to get a lower price or better terms if you’re willing to commit to a longer contract or purchase multiple licenses.
Bundle your services: If you’re using ConnectWise RMM along with other ConnectWise products, you may be able to get a discount by bundling your services. ConnectWise offers a variety of bundles that can save you money on your monthly subscription fees.
Take advantage of free resources: ConnectWise offers a variety of free resources that can help you get the most out of your RMM software. These resources include training videos, webinars, and documentation. By taking advantage of these free resources, you can reduce your need for paid support and save money.
Use a managed services provider (MSP): If you don’t have the time or expertise to manage ConnectWise RMM yourself, you can hire an MSP to do it for you. MSPs can help you with everything from installation and configuration to ongoing maintenance and support. While this will add to your monthly costs, it can free up your time to focus on other aspects of your business.
Monitor your usage: Once you’ve implemented ConnectWise RMM, it’s important to monitor your usage to make sure you’re not overpaying. ConnectWise offers a variety of tools that can help you track your usage and identify areas where you can save money.
By following these tips, you can optimize your ConnectWise RMM pricing and get the most value for your investment.
Conclusion: ConnectWise RMM is a powerful tool, but it’s also important to be mindful of the cost. By following the tips in this article, you can get the most out of your investment and keep your monthly subscription fees to a minimum.
ConnectWise RMM Pricing
ConnectWise RMM pricing is a complex topic that can be difficult to understand. In this article, we have explored the various factors that influence pricing, including the number of devices being managed, the features and add-ons selected, the level of support required, and the duration of the contract. We have also provided tips for optimizing your pricing and getting the most value for your investment.
ConnectWise RMM is a powerful tool that can help MSPs improve their efficiency and profitability. However, it is important to be mindful of the cost. By following the tips in this article, you can get the most out of your investment and keep your monthly subscription fees to a minimum.